Every Customer Chat
in One Place
Send quotes and invoices by email in your business name, get the replies in one tidy inbox, and fire off a one-tap text or WhatsApp nudge when you need to. No more digging through your personal phone.
14-day free trial · No charge today · Built for UK tradespeople
Look professional, stay organised
Customers reply to quotes and invoices, ask questions, and chase updates. Traddie keeps it all in one thread per customer, sent in your business name — so nothing gets lost between your personal texts, emails and the job.
- Emails sent automatically in your business name
- Replies land in one inbox, tied to the customer
- One-tap SMS and WhatsApp nudges from your phone
Messages
2 unread · John Smith Plumbing
Quote Q0043 sent
Delivered · opened
9:04
“Yep, happy to go ahead”
John replied
9:21
Invoice INV-0041 sent
Delivered
14:02
Reminder nudge
SMS · ready to send
Tap
Reply →
Communication that keeps you looking sharp
Professional, consistent, and all in one place — without giving out your personal number.
Email in your name
Quotes and invoices go out by email in your business name, sent for you automatically when you share them.
One tidy inbox
Customer replies land in one place, tied to the right customer and job, so nothing slips through.
SMS & WhatsApp nudges
Send a ready-written text or WhatsApp message straight from your phone in a single tap.
Keep your number private
Reach customers through Traddie without handing out your personal mobile number.
Reply notifications
Get notified the moment a customer replies, so you can respond while it’s fresh.
Tied to the customer
Every message sits against the customer record, so you’ve got the full history when you need it.
Why tradespeople message customers in Traddie
Frequently asked questions
How are emails sent to my customers?
When you share a quote or invoice, Traddie sends it by email automatically in your business name. Customer replies come back into your Traddie inbox, tied to the right customer, so the conversation stays in one place.
Can I send text messages and WhatsApp too?
Yes. Traddie gives you ready-written SMS and WhatsApp nudges you can send straight from your own phone in a single tap — ideal for reminders and quick updates customers respond to faster.
Do I have to give out my personal phone number?
No. Customers can reach you through Traddie’s messaging, so you can keep work and personal communication separate and protect your own number.
Are messages linked to the job and customer?
Yes. Every message is tied to the customer record, so you’ve always got the full history of quotes, invoices and conversations in one place.
Keep every customer conversation together
Send, reply and nudge from one place — and always look like a proper business.
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